Tailored Contract Cleaning

By managing each site and our employees effectively we are able to deliver a professional daily cleaning service in Greater Manchester that is reliable and provides value for money. We create a bespoke detailed cleaning schedule and operation manual for each site/area, copies of which are kept on site. These documents are agreed with the client from the outset and are used by our cleaning staff and supervisors every time we clean to ensure that we meet the client’s exact requirements.

For the first few weeks of a new contract the cleaning manager/supervisor will work alongside the cleaners to gain a detailed understanding of each contract. Having an additional person cleaning means that there is usually no need for an initial deep clean and the client is not charged for this additional cleaning time. The cleaners undergo a detailed induction program to make sure they understand how to carry out their duties correctly to achieve the expected standard of cleaning. The cleaning manager/supervisor will visit the site at least twice a month depending on the frequency of the clean to make sure the client is satisfied and that the correct standards are being met. These visits also ensure that our cleaners have regular face to face contact with their line manager and any issues are resolved quickly. We operate a 24/7 helpline for our employees to use should they have an urgent request. Monthly audits are carried out on each site to ensure we meet the agreed Service Level Agreement and monthly service reports are sent to our clients.